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FAQ

  • Are you open?
    Yes we now back open for the 2022 season. We are open Wednesday-Sunday until July, 10am-8pm.
  • How do I apply for a job?
    We have currently hired all our staff for the 2022 season. We usually advertise around February time for the summer seasons.
  • What are the swimming options?
    £3 for a single swim £50 for Swim & Self Launch Annual Membership The membership allows you to swim as much as you wish throughout the year in our wild swim lane during our operational hours for a flat rate of £50. Swimmers can continue to swim for free prior to 8:30am in the morning before our operational day begins. After 8.30am we will require you to purchase either a membership or a single swim. Wild Shore New Brighton staff will periodically check memberships of water users. ​ Swimmers and membership holders must complete the online waiver once a season. You can find the waiver here Swimmers must wear a bright cap and a tow float when using the wild swim lane. ​ All membership holders must be experienced open water swimmers and have their own kit. ​
  • What is the cancellation policy?
    Groups of 1-9 people: Up to 48 hours prior to your session, customers can cancel and obtain a full refund, change date or time or participant numbers (subject to availability). Within 48 hours of booking, customers cannot cancel, adjust times, dates or participant numbers. Groups of 10+ people: Up to 14 days prior to booking customers can cancel and obtain a full refund, change date, times or participant numbers (subject to availability). Within 14 days of the booking, customers cannot cancel, adjust times, dates or participant numbers.
  • Do you have parking?
    There is no parking associated with Wild Shore New Brighton but there is plenty free parking nearby. During peak times such as the weekends and school holidays we recommend giving yourselves plenty time as it can get very busy and you may need to park a short walk away. We ask you arrive on site 30 mins before the start of your session to allow time to sign in and get changed. We also recommend using public transport.
  • Is there disabled parking?
    Unfortunately we do not have disabled parking on site but there are disability parking bays in the nearby free parking.
  • Are there changing facilities?
    Yes. We have changing facilities including individual changing cubicles, toilets and showers on site available for all our customers.
  • Are there toilets?
    Yes. We have toilets on site available for all our customers.
  • What are the minimum ages?
    All our activities have different requirements. Aqua Park, age 6 and above. Wakeboarding, 6 and above. Open Water Swimming, age 13 and above. SUP, age 8 and above.
  • Do adults have to accompany kids on the activities?
    An adult must be present at sign-in and be on-site during the activity, but an adult does not need to accompany children on a session. The only exception to this rule is that children who are aged 6 and 7 must have an accompanying adult on an Aqua Park session. All sessions are fully supervised by qualified instructors.
  • How can I get in contact?
    If you require any further information please don’t hesitate to get in touch! You can contact us via email; newbrighton@wildshore.co.uk Or you can send us a message on our facebook page ‘Wild Shore New Brighton’ or our instagram @wildshorenewbrighton. Or you can give us a call on 01516606000. Our booking hub team are in the office from Monday - Friday 9am-5pm.
  • Do you clean the kit?
    Yes, we have very stringent cleaning measures in place. All our wetsuits, helmets and buoyancy aids are cleaned thoroughly after each use.
  • How long are your vouchers valid for?
    Our vouchers are valid for a year from date of purchase. You can redeem them on our website when booking or you can give us a call to use them and we will gladly assist you to get booked in.
  • What size of wetsuits do you offer?
    We have a large range of wetsuits on offer for participants to wear on our activities. All of our wetsuits are O'Neill and are full length in 5/3mm and 3/2mm thickness. We stock children's suits in Age 6 - Age 16, women's suits Size 6 - Size 14 and men's suits Size XS - 2XL. The sizing does not correlate with UK clothing sizes, for O'Neill's measurements please click here.
  • Are you open?
    Yes we now back open for the 2022 season. We are open Wednesday-Sunday until July, 10am-8pm.
  • How do I apply for a job?
    We have currently hired all our staff for the 2022 season. We usually advertise around February time for the summer seasons.
  • What are the swimming options?
    £3 for a single swim £50 for Swim & Self Launch Annual Membership The membership allows you to swim as much as you wish throughout the year in our wild swim lane during our operational hours for a flat rate of £50. Swimmers can continue to swim for free prior to 8:30am in the morning before our operational day begins. After 8.30am we will require you to purchase either a membership or a single swim. Wild Shore New Brighton staff will periodically check memberships of water users. ​ Swimmers and membership holders must complete the online waiver once a season. You can find the waiver here Swimmers must wear a bright cap and a tow float when using the wild swim lane. ​ All membership holders must be experienced open water swimmers and have their own kit. ​
  • What is the cancellation policy?
    Groups of 1-9 people: Up to 48 hours prior to your session, customers can cancel and obtain a full refund, change date or time or participant numbers (subject to availability). Within 48 hours of booking, customers cannot cancel, adjust times, dates or participant numbers. Groups of 10+ people: Up to 14 days prior to booking customers can cancel and obtain a full refund, change date, times or participant numbers (subject to availability). Within 14 days of the booking, customers cannot cancel, adjust times, dates or participant numbers.
  • Do you have parking?
    There is no parking associated with Wild Shore New Brighton but there is plenty free parking nearby. During peak times such as the weekends and school holidays we recommend giving yourselves plenty time as it can get very busy and you may need to park a short walk away. We ask you arrive on site 30 mins before the start of your session to allow time to sign in and get changed. We also recommend using public transport.
  • Is there disabled parking?
    Unfortunately we do not have disabled parking on site but there are disability parking bays in the nearby free parking.
  • Are there changing facilities?
    Yes. We have changing facilities including individual changing cubicles, toilets and showers on site available for all our customers.
  • Are there toilets?
    Yes. We have toilets on site available for all our customers.
  • What are the minimum ages?
    All our activities have different requirements. Aqua Park, age 6 and above. Wakeboarding, 6 and above. Open Water Swimming, age 13 and above. SUP, age 8 and above.
  • Do adults have to accompany kids on the activities?
    An adult must be present at sign-in and be on-site during the activity, but an adult does not need to accompany children on a session. The only exception to this rule is that children who are aged 6 and 7 must have an accompanying adult on an Aqua Park session. All sessions are fully supervised by qualified instructors.
  • How can I get in contact?
    If you require any further information please don’t hesitate to get in touch! You can contact us via email; newbrighton@wildshore.co.uk Or you can send us a message on our facebook page ‘Wild Shore New Brighton’ or our instagram @wildshorenewbrighton. Or you can give us a call on 01516606000. Our booking hub team are in the office from Monday - Friday 9am-5pm.
  • Do you clean the kit?
    Yes, we have very stringent cleaning measures in place. All our wetsuits, helmets and buoyancy aids are cleaned thoroughly after each use.
  • How long are your vouchers valid for?
    Our vouchers are valid for a year from date of purchase. You can redeem them on our website when booking or you can give us a call to use them and we will gladly assist you to get booked in.
  • What size of wetsuits do you offer?
    We have a large range of wetsuits on offer for participants to wear on our activities. All of our wetsuits are O'Neill and are full length in 5/3mm and 3/2mm thickness. We stock children's suits in Age 6 - Age 16, women's suits Size 6 - Size 14 and men's suits Size XS - 2XL. The sizing does not correlate with UK clothing sizes, for O'Neill's measurements please click here.
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